Chloe (Eun Jeong) Jeong

enjeong.com

eun1208@gmail.com

Education

UC Davis
B.S. Biopsychology
Deans List, 2014-2015
CareerFoundry, 2021
UX Design Course
Skills
Research
Competetive Analysis
User Interrview/Survey
Persona/User Stories
Journey Map
Ideation
Brainstorming
Lo-fi design sketch
Wireframing
Sitemap/Task flow/IA
Design
Design Guideline
UI Pattterns/Elements
Data Visualization
Prototyping
Design Spec Document
Tools
UserTesting
R / SQL
UserZoom
DScout
Balsamiq/Marvel
Figma
Adobe XD

Experience

Lead UX Researcher
2022.12-Current
Google TVC via Merkle
  • Proactively planned and led end to end survey, field test, in-person and remote usability, product, design validation, and prototyping for services, websites connected to IoT (telemetry), such as AWS, Google and Smart Healthcare. 
  • Owned and built fast-paced rolling research that validates usability and design concepts and provided high impact, strategic yet tactical solutions, contributing to the team’s revenue growth of 34% in 2023. 
  • Analyzed data using statistical software R / SQL and created visualization and dashboards and presented research findings in compelling and creative ways, effectively bridging alignment across teams and stakeholders.   
  • Actively advocate on UX strategy and content, user research, usability testing and analytics amongst cross functional teams and stakeholders. 
  • Received ‘Individual brilliance’ award in 2022 as a star employee of the year (pool of 56 staff). 
UX Researcher
2021.01-2022.12
Curajoy. Los Angeles
  • Collaborated with a diverse blend of stakeholders including product managers, marketing, designers, and support team members to define research questions and plans.
  • Designed and executed surveys, interviews, and usability tests to gather user feedback and preferences. 
  • Identify desired outcome of project to determine best research methodology including, but not limited to: ethnographic field studies, survey development, interviews, usability testing, scrappy research etc. 
  • Ensured that research data is consistently and accurately gathered, broadly communicated, and archived.
  • Communicated meaningful/complex information in an easy and understandable way
Associate UX Researcher
2019.08-2021.12
Cedars-Sinai. Los Angeles
  • Successfully managed inbound research requests by ruthlessly prioritizing the most impactful research, increasing core’s revenue by 78% and unique user count by 54% compared to previous fiscal year. 
  • Received department wide 2020-21 star employee of the year Award (pool of +2000 staff)
  • Conduct qualitative and quantitative research and apply from a wide variety of research methodologies. 
  • Review and verifies informed consent process documents, study subject data in case report forms to source documents, resolves data queries, and data verification.

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